Wednesday, June 18, 2008

Mayor's task force releases e-government report

Ottawa can continue to grow without enlarging the municipal bureaucracy or raising taxes if it changes its approach to adopting new technology, concludes a report released Tuesday.

Specifically, the Mayor's task force on e-government recommends the city adopt a citizen-centric approach to technology that allows residents to access municipal services without staff assistance. The report also suggests any new project proposal requiring an increase in staff also contain a technology-oriented alternative and that technology expenditures be viewed as an investment in productivity with a long-term payback, rather than being looked at through the lens of the annual budgeting process.

Simply spending more on technology will not achieve any dramatic savings unless it is accompanied by a change in governance, said retired Cognos chief information officer Rob Collins, who chaired the task force.

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